Support | Security advice

Please protect your login data to avoid unauthorised access. Enter the login data only on www.rapidshare.com.

E-Mails

In general, we do not contact customers proactively, but instead respond to enquiries. Should we contact you, you can recognize the authenticity if your customer number is mentioned - if you are a Premium User. We never send attachments.

If you receive a notification that your access has been blocked, because you violated out terms of use, please contact our Support. Our experts will quickly identify emails to be legit or not.

The general rule is: If you get a message and you are not sure that it was sent by us, contact our Support. We will quickly clarify the problem.

Webpages

If you receive a RapidShare download link from an unknown person, please carefully check if the link really leads to RapidShare.com. Unfortunately, there are websites that imitate RapidShare download pages with the purpose of stealing your password.

If you find such a website, please report it to our Abuse Department.
If your login information was stolen by a phishing website, or by any other means, our Support can help you.